'

Can I return an item?

Yes! If you're not completely satisfied with your purchase, you can return it within 30days of receiving your order — as long as the item is unused, unwashed, and in its original condition and packaging.

How do I request a return?

Simply contact our customer support team at Support@khyot.com with your order number and reason for return. We'll guide you through the return process step by step.

Are all items eligible for return?

Most of our items can be returned, but certain items like customized or personalized products, final sale items, or used/opened items may not be eligible. Please check the product page or our return policy for specific details.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or sent in error. We'll always do our best to make it easy and fair for you.

What should I do if I received a damaged or wrong item?

We sincerely apologize! Please contact us within 48hrs of receiving your order, and send photos of the issue. We'll replace the item or refund you in full — fast.

How long does it take to receive my refund?

Once we receive and inspect the returned item, your refund will be processed within 3 business days. Refunds are issued to your original payment method, and processing times may vary by bank or provider.