Shipping costs may vary based on your location, and they will be calculated prior to checkout. You'll see the final shipping price displayed for your review before you complete your payment.
Don’t worry — if you're not home when your order arrives, our delivery partners have procedures in place to ensure your package is safe.
Depending on your location and courier service, one of the following will happen:
- The package may be left in a secure spot at your doorstep or with a trusted neighbor (if deemed safe to do so).
- A delivery attempt notice will be left, with clear instructions on how to reschedule delivery or collect your order from a nearby pickup point.
- In some cases, a second delivery attempt will automatically be scheduled for the next business day.
To make delivery smoother, we recommend providing accurate contact details and any specific instructions during checkout.
Your satisfaction and the safety of your order are our top priorities.
While we always aim to deliver on time, occasional delays can happen due to factors outside our control (like weather, high order volumes, or courier issues).
If your order is delayed:
- Check your tracking number – You can track your order’s status using the tracking link provided in your confirmation email.
- Allow a little extra time – Some delays are temporary and resolve within 1–2 business days.
- Contact us – If your order hasn’t moved or arrived after the expected delivery window, please reach out to our customer support team. We'll investigate immediately and make sure you’re updated every step of the way.
But in most cases, the order is delivered before the specified time.
We sincerely apologize if your order arrives with any issues. Please reach out to us within 48 hours of receiving your item, along with clear photos of the fault. We'll quickly arrange a replacement or refund—your satisfaction is our priority.
Yes — but only if your order hasn’t been processed or shipped yet.
If you need to change your shipping address, please contact us as soon as possible after placing your order. We'll do our best to update the details before the package leaves our facility.
Once your order has been shipped, we won’t be able to make changes, but we’ll help you track it and explore possible solutions with the courier if needed.
Your satisfaction is our priority, so don’t hesitate to reach out right away if something needs to be updated.
Orders are typically processed within 2–4 business days. Shipping times vary depending on your location, but most orders arrive within 5–10 business days. You’ll receive a tracking number as soon as your order is dispatched.